Terms & Conditions

PRICING
Call us toll free at 1 (800) 288-3838 for the most current pricing. Prices published are current at press time and are for comparison purposes. Quantity and volume discounts may be available.

PRICE POLICY
Prices are FOB Salt Lake City, Utah unless we specify otherwise. Buyers must pay all applicable taxes, duties, tariffs, as well as transportation, insurance, handling, and packing charges. In most cases, these will be added directly to your Industrial Supply invoice. Please consult with our Billing Department regarding exemption certificates and payment of use taxes.

HOURS
For phone orders, please call 1 (800) 288-3838, 7 a.m. to 5 p.m. Mountain Time Monday through Friday. For Fax orders, please send to 1 (801) 487-0469.

PAYMENT TERMS
Regular payment terms are net 30 days to customers with open account status. Past due accounts are subject to a finance charge of 1.5% per month (18% per annum).

NEW ACCOUNTS
To open a new account, call our Customer Service department. The application which we provide requests four trade references and a bank reference. Customers with a satisfactory D&B ratings are given open account status on their first order. Prior to establishment of an open account, we can ship COD or prepaid orders (we accept VISA, MasterCard, DiscoverCard, and American Express).

OSHA HAZARDOUS SUBSTANCE INFORMATION
Material Safety Data Sheets are enclosed with all orders that require an MSDS under the Hazard Communication Standard (1910.1220). If you would like a MSDS before you order, you can request one by calling your Sales Professional.

SALES TAX
Sales tax is assessed as accurately as possible in the states where we are registered to collect and remit the tax. It is the responsibility of the customer to remit any sales tax due on transactions when not assessed by Industrial Supply.

WARRANTY
Products are warranted only to the extent of the warranties we receive from our supplier. No employee or agent of Industrial Supply has authority to create for it any other obligation or liability with respect to products or services it sells.

Repair, replacement or refund of the purchase price of products not meeting the specifications is the exclusive remedy under this warranty or any implied warranty. Industrial Supply shall not be liable for incidental or consequential damages resulting from breach of any express or implied warranty.

SHIPPING INFORMATION
Most items are shipped to established accounts the same day if ordered before 4 p.m. Mountain Time. We will use our best judgment to route your order, unless you give us specific instruction otherwise. Most orders are shipped via FedEx, UPS, other carrier, or our Trucks. Our traffic manager will be happy to discuss optional shipping methods if you need faster service. In many areas, Industrial Supply’s own trucks provide prompt, and cost-effective delivery.

Hazardous materials are restricted by DOT and other carriers within some air and ground service classifications. Please consult with us to determine the most cost-effective method to safely ship your orders of hazardous materials.

RETURNS
Stock Merchandise, with certain exceptions, may be returned for full credit at any time within 60 days of purchase. Merchandise must be returned prepaid and received in saleable condition.

To return any merchandise, call us for shipping instructions and a Returned Goods Authorization (RGA) number. Please provide company name and location, pertinent information about the order, and the reason for requesting the return. The RGA number will be your authorization to return the merchandise. Credit may be issued following receipt, and inspection of returned merchandise.

Product defects and our shipping errors will be promptly corrected at no cost to the customer. Full credit will be issued for defective or incorrect merchandise which you return.

DAMAGED OR LOST SHIPMENTS
Orders are carefully packed for shipment. In case of damage, you must keep the original carton, packing material, and damaged merchandise intact. Call the carrier whether UPS or a truck line at once for an inspection, then contact us so we can promptly make a replacement shipment, if necessary, and further assist with the claim. The carrier is responsible for damage in transit; but you, the recipient, must initiate any claim.

With truck shipment, you must note any visible damage on the freight bill and always sign “Subject to Inspection for hidden damage.” If hidden damage is found, call the carrier back to inspect it immediately. Unfortunately, you have no recourse without their inspection report.

Overdue or lost shipment can be traced whether shipped by LTL, FedEx, or UPS just call us for assistance.

QUESTIONS & COMMENTS
If you have questions, comments, or complaints, simply let us know. Call us toll free at 1 (800) 288-3838 about product, service, pricing, credit policies, sales tax charges, shipping, your invoice or anything else of concern to you. Our Customer Service staff will obtain an answer for you or will route your concerns to the appropriate department. If you feel we are not being responsive to your needs, please call our Customer Service supervisor. Our main concern is your total satisfaction.